NAO report into Capita: AISMA response

Commenting on today’s report from the National Audit Office on NHS England’s management of the primary care support services contract with Capita, Andrew Pow, board member of the Association of Independent Specialist Medical Accountants, said: “More than two and a half years into the contract, NHS England and Capita have still not agreed the basic principles about the service Capita is contracted to provide.

“Practices are still not being paid correctly, leavers and joiners are not being processed correctly and pension records are not being updated. GP practices and their managers are burdened with significant extra workload as a result of these problems.

“Urgent improvements are needed and confidence needs to be restored in the system so that practices know that they are being paid correctly and pension records are being updated.

“The question is, will the NAO’s recommendations change this disastrous situation?”