Capita’s electronic pension certificate submission system ‘full up’

Accountants are currently receiving a ‘mailbox full’ message when they attempt to submit pension certificates via the online system provided by primary care support provider Capita. The deadline set by Capita for the receipt of certificates is Tuesday 28 February. This is to ensure certificates are processed by the end of the tax year on 5 April.

Andrew Pow, speaking on behalf of the Association of Independent Specialist Medical Accountants (AISMA), said: “AISMA members across England are reporting issues with Capita’s system. At this stage the only solution is for the certificates to be submitted by courier or recorded delivery. It’s very frustrating and to have the system fail just before the submission deadline is unacceptable.”

AISMA members are reporting that they are unable to establish which certificates have been safely received through the online system and which have failed to arrive.

Estimates of pensionable pay for 2017/18 also have to be submitted via the same online system by the same deadline. Mr Pow said: “If Capita doesn’t pick up these estimates then pension contributions for the next financial year will be calculated on the wrong basis. For many GPs this will mean contributions will be too low and there will be a massive adjustment to pay when balancing payments are due. Equally, other GPs will be paying too much and practice cashflow could be affected.”